CUSTOMER SERVICE IS ALWAYS FIRST
We listen to our customers and then our team provides the best solutions to help them succeed. We understand that pushing the wrong solution means no one wins! In an atmosphere where the goal is to solve problems and help others succeed, the value of trust that is created is immeasurable. We depend heavily on referrals from our existing customer base and when those customers feel well served, the decision to refer MSI is easy.
We create custom cost saving business plans and guide the customer carefully through every step of the process. While this takes extra effort, our customers can feel confident that MSI will work for them and address every issue they are currently facing. In a world of growing competitiveness, getting to know each of our principles and customers on a personal level allows us to serve them effectively and meet their on-going needs.
OUR SALES TEAM WILL PROVIDE
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Total management of your project, from initial concept through daily production
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Real solutions to your manufacturing needs
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Product design assistance
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Timely responses to inquiries
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Improved customer negotiations
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Resolution of tough issues
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Profit increasing VA/VE assistance
CODE OF BUSINESS CONDUCT
The success of our business is dependent on the trust and confidence we earn from our employees, customers and principles. We gain credibility by adhering to our commitments, displaying honesty and integrity and reaching company goals solely through honorable conduct. It is easy to say what we must do, but the proof is in our actions. Ultimately, we will be judged on what we do.
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MSI strives to only represent companies exhibiting the highest ethical standards and dependability which are the cornerstone of our business.
OUR TEAM PROMOTES
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Trustworthiness
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Credibility
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Transparency
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Integrity
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Loyalty
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Equality
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Compassion
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Respect
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Open and honest communication
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Lawfulness
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Providing excellence
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Responsibility
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Upholding reputation
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Accountability
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Proprietary Information & Selective Disclosure
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Avoid conflict of interest
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